Front Office Manager - 5 star Hotel in Nairobi

The successful candidate will coordinate and oversee the whole Front Office and provide the best service for the hotel guests with an objective to increase the profitability of the hotel. He/she MUST have 5 star experience. International experience is a plus.

Key Responsibilities:

• Manage the following departments: Rooms & Guest Services, Reservation, Communication center and Business center.
• Maximize occupancy and average rate at all time.
• Closely coordinate room availability with the Director of Sales & Marketing.
• Maintain a good relationship with travel agents and tour operators.
• Handle guest complaints professionally.
• Participate in yearly forecasting and budgeting with senior management.
• Observe and analyzes competitive hotels.
• Prepare reports as required.
• Support and determine training programs and prepares an annual training plans.
• Works with Training Manager to have an active ongoing training plan in progress.
• Assist in recruiting and selecting staff.
• Conduct daily briefing and de-briefing to heads of concerned sections.
• Complete the profit and capital expenditure budget effectively and timely.
• Interact with clients, guests, government officials, supplies and other important clients.

Qualifications/skills:

• Minimum education of Bachelor degree in Hotel Management or relevant discipline.
• Minimum of 5 years in Front Office experience in a similar capacity preferably in a 5 star class environment.
• Knowledgeable in Front Office Operation.
• Have excellent English communication skills both in written and spoken.
• Possess professional disposition with excellent interpersonal skills.
• Computer literate.
• Strong organizational and planning skills.

Monthly gross salary: Ksh. 200,000 /= (Approx. 2,105 USD) depending on experience

Deadline: 10th July 2015              

Applications:

To apply, please follow the link:  http://bit.ly/1HkEAnP   

Only short listed candidates will be contacted. Please indicate in your email which position you are interested in.

****Please DO NOT apply if you do not meet the requirements of the job****